Privacy Policy

Effective Date: March 1, 2026

Welcome to Duelz Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.duelz.com, and use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information: such as your name, date of birth, email address, postal address, phone number, and payment details.
Account Information: username, password, and other registration details.
Transactional Information: details of deposits, withdrawals, bets, wins, losses, and gaming activity.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, for the following purposes:

To register and manage your account and provide you with our services.
To process your transactions and manage your bets and winnings.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To improve our website, products, and services.
To communicate with you, including responding to your inquiries, sending you updates, and providing customer support.
To send you marketing and promotional materials, subject to your preferences and applicable laws.
To detect, prevent, and address fraud, security breaches, and other illegal activities.
To comply with our legal obligations and enforce our terms and conditions.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data based on one or more of the following legal grounds:

Performance of a contract: to provide you with the services you have requested.
Legal obligation: to comply with applicable laws and regulations.
Legitimate interests: for purposes such as fraud prevention, network security, and improving our services, provided these interests do not override your rights.
Consent: where you have given clear consent for specific purposes, such as marketing communications.

4. Sharing Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

Service Providers: trusted companies who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies.
Regulatory Authorities: when required by law or regulation, including gambling regulators and law enforcement agencies.
Affiliates and Partners: for marketing and promotional purposes, only with your consent.
Business Transfers: in the event of a merger, acquisition, or sale of assets.

All third parties are required to keep your information confidential and secure and use it only for the purposes we specify.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that any international transfers comply with applicable data protection laws, including implementing appropriate safeguards such as standard contractual clauses approved by the UK Information Commissioner's Office (ICO).

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your data.

8. Your Rights

You have the following rights regarding your personal data under UK data protection law:

Right to Access: request a copy of the personal data we hold about you.
Right to Rectification: request correction of inaccurate or incomplete data.
Right to Erasure: request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: request limitation of how we use your data.
Right to Object: object to processing based on legitimate interests or direct marketing.
Right to Data Portability: receive your data in a structured, commonly used format.
Right to Withdraw Consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalised content and advertising. For detailed information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Duelz Casino Ltd.
Email: [email protected]
Phone: +44 20 7946 0958
Address: 123 Gaming Street, London, UK, SW1A 1AA

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit their website at https://ico.org.uk.