Responsible Gambling
At Duelz Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We understand that gambling should be a form of entertainment, and we take our responsibility seriously to ensure that our services are used responsibly.
Our Commitment
Duelz Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-001) and adheres to strict responsible gambling standards. We are dedicated to preventing gambling-related harm and promoting responsible gaming practices among our players.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, gender, or background. Warning signs may include:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Gambling to escape problems or negative emotions
- Lying about gambling activities to family or friends
- Neglecting work, family, or social responsibilities due to gambling
- Borrowing money to gamble or pay gambling debts
- Feeling anxious, depressed, or guilty about gambling
Tools and Controls
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Loss Limits
Set limits on the amount you can lose over a specific period to help manage your gambling budget.
Session Time Limits
Control how long you spend gambling by setting session time limits that will automatically log you out.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
Temporarily or permanently exclude yourself from accessing your account. Self-exclusion periods can range from 24 hours to permanent exclusion.
Take a Break
Take a short break from gambling with our cooling-off feature, available for periods of 24 hours, 48 hours, 1 week, or 1 month.
Age Verification
Gambling is strictly prohibited for anyone under the age of 18. We use advanced age verification systems and regularly monitor accounts to prevent underage gambling. If you suspect someone under 18 is using our services, please contact us immediately.
Getting Help
If you're concerned about your gambling or that of someone you know, help is available:
UK Support Organizations
GamCare
Free, confidential advice and support
Phone: 0808 8020 133
Website: www.gamcare.org.uk
Live Chat available 24/7
Gamblers Anonymous
Support groups for problem gamblers
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Information and advice about gambling
Website: www.begambleaware.org
GamStop
Free service to block access to UK gambling sites
Website: www.gamstop.co.uk
Contact Our Support Team
Our customer support team is trained to handle responsible gambling concerns. If you need assistance with setting limits, self-exclusion, or have any gambling-related concerns, please contact us:
Email: [email protected]
Live Chat: Available 24/7 through your account
Phone: +44 203 807 4293 (Monday to Sunday, 9:00 AM - 11:00 PM GMT)
Third-Party Blocking Software
Consider installing third-party software to block access to gambling sites:
- Gamban - Blocks gambling apps and websites
- Qustodio - Parental control and website blocking
- Net Nanny - Internet filtering software
Financial Controls
Many UK banks offer gambling blocking services. Contact your bank to discuss options for blocking gambling transactions on your accounts and cards.
Regular Review
We regularly review our responsible gambling policies and procedures to ensure they remain effective and up-to-date with industry best practices and regulatory requirements.
This page was last updated on March 15, 2026. For the most current information, please contact our support team.
Remember
Gambling should be fun and entertaining. If it stops being enjoyable or starts causing problems in your life, it's time to seek help. You're not alone, and support is always available.
